Thanks for choosing Edinburgh Expert Walking Tours – all tours and information packages are subject to the standard terms and conditions described below, including the data protection policy. Booking an Edinburgh Expert walking tour is deemed to be acceptance of these terms by all members of the group. Please contact me with any queries or questions - you can email me on gareth@edinburghexpert.com.

TOUR BOOKINGS
All bookings made through the FareHarbor online booking facility will be subject to a transaction fee.

All tours take place whatever the weather.
Dress accordingly, with comfortable shoes for walking. In the event of bad weather, tours may be re-routed to provide maximum shelter, as appropriate.

On the tour, group members are responsible for their own physical safety, health and wellbeing. Because of the nature of Edinburgh's geography and layout, Edinburgh Expert Walking Tours are not generally suitable for groups with a below-average level of fitness.

Please advise me in advance of any health or mobility needs that I may need to account for in planning your route.
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Edinburgh Expert Walking Tours accepts no liability for any accident, injury, or loss or damage to personal belongings whilst on an Edinburgh Expert walking tour.

Children on the tour remain the sole responsibility of their supervising adults.

Unless explicitly specified, your payment to Edinburgh Expert will not cover entry to paid attractions, and guided tours will not go inside paid attractions. Access to free attractions will be subject to the terms of entry of the attraction.

REFUNDS AND CANCELLATIONS
​Private walking tour dates are offered subject to availability, and can be secured with payment in full or a deposit.

In the event of your travel plans changing at short notice, tour dates may be rearranged. There is no charge for rearranging dates, subject to availability.

​If you need to cancel your private tour up to two weeks prior to your tour date, the cost of your tour will be refunded, less a £50 cancellation fee.

No refunds will be offered for private tour cancellations within two weeks of the tour date.

No refund will be made of the booking fees paid to make your booking. To book a tour without the booking fee, please email me to confirm the details.

History At Home virtual Edinburgh tours are non-refundable, but can be rescheduled and rearranged up to 48 hours before the agreed date at no extra cost.

History At Home virtual Edinburgh tour bookings will allow up to five devices to join the live Zoom call. 

Use of the Zoom platform for virtual Edinburgh tours is subject to their terms and conditions, including their privacy and data protection agreements. 

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DATA PROTECTION
This policy sets out how we collect, process and hold your personal data if you visit our event ticket shop or otherwise provide personal data to us. We are Edinburgh Expert Walking Tours. We are the data controller of your personal data. If you have any questions about our responsibilities to you, please contact us at gareth@edinburghexpert.com.

​Personal data we collect
FareHarbor collects, processes, stores and uses personal data when you book a tour with us, and some of this information is passed on to us, including your name, email address, and telephone number. Stripe is the company which processes your online payment and they also securely hold your payment information. We do not receive details of your payment method (card numbers, expiry dates, security codes) and have no access to this level of your personal data. 

You may also provide us with personal data about other people if you are booking a tour on their behalf. You agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.

When you contact us by email, we may keep a record of our correspondence.

Data we automatically collect
When you visit our website or the FareHarbor bookings processor, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device's unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies as detailed below, and we use the information we collect on an anonymous basis to improve our website, bookings system, our events and the services we provide, and for analytical and research purposes.

Marketing communications
We will never use your personal data routinely to contact you for marketing purposes. You may receive a limited number of messages from us following our tour, inviting you to leave feedback on TripAdvisor or another review site, but your details will not be held or stored in a manner that is utilised for ongoing marketing, nor will those details be sold or otherwise made available to any other organisations for any purpose.

If you have otherwise booked a ticket with us or contacted us with a question or comment, we may retain your personal data for 6 months following such contact.

Lawful processing of your personal data
We will use your personal data in order to comply with our contractual obligation to supply to you the tour/event package that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.

Who do we share your data with?
We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.

Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety.

Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.

Cookies
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are used by our website to identify when you revisit that website.

Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. 

We also use Google Analytics to monitor traffic to our website. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the site, where visitors generally came from, how long they stayed on the site, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

Our website may contain links to other sites of interest. Once you have used these links to leave our website, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.
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Security
We, and any third party services we employ to process your data on our behalf, shall process your personal data in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. 

However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

Your rights
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at gareth@edinburghexpert.com.

If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: The Information Commissioner, see www.ico.org.uk.